کتاب ITIL4 Foundation Complete certification kit

Unlimited access to our online ITIL course when purchasing this book.
Free unlimited single student* access to the BEST capability assessment tool on the web (Champions).

Our certification book covers ITIL which is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification.ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as:

• Lean
• Agile
• DevOps

ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology.Our ITIL® 4 Foundation Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL® 4 Foundation exam.

All of our content is up to date to the 2019 syllabus.We offer you this very easy to read book which works with our online course perfectly. When learning via the elearning, we offer examples, instructions, and cautionary advice.Our ITIL® 4 Foundation Complete Certification Kit lays out simple easy to understand concepts, so you can easily pass your exam.

As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ITIL® 4 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT.Our certification kit prepares you for the exam by offering valuable information on the ITIL® 4 framework, ITIL® 4 certification and IT Service Management as a practice.

This certification kit contains both the student manual and access to our outstanding online program that provides you with everything need to prepare for the ITIL® 4 Foundation certification exam, including access to:

• The Champions System
• Downloads in PDF format
• A PDF version of the book**
• Additional exercises
• mock exams

All complimentary files are available via the e Learning portal once you log in. Exercises help you to understand the concepts and describe what you've learned in the context of service solutions.
These include thought provoking questions to challenge your thinking and understanding.
Section reviews for each chapter to help you zero in on what you need to know and includes practice exam questions.
You will also gain access to the owner of the company, a certified Expert and author of books and whitepapers who has trained thousands of students globally.

*Unlimited access to quizzes using our innovative quiz software Champions as well as feedback via the online forum(*excludes organisation capability assessments free of charge)
** PDF version of the book will be stamped with your name and email address. Requests for copies can be made via the website.
*** Exam vouchers are not included in this purchase. Exams can be purchased direct from the gurustudy website for an additional fee.

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